Shipping policy
SHIPPING & DELIVERY
Shipping Policy
This Shipping Policy explains how Nianuare processes and ships orders, available U.S. shipping options, estimated delivery times, shipping charges, tracking, fulfillment, and what to do if a shipment is delayed, lost, or cannot be located.
U.S. SHIPPING AT A GLANCE
01 · SHIPPING DESTINATIONS
Shipping Within The United States
The shipping options described in this policy apply to eligible orders delivered within the United States.
Delivery availability may depend on the destination address, postal code, carrier coverage, product availability, logistics conditions, and other applicable shipping restrictions. Available shipping options are displayed during checkout.
02 · ORDER PROCESSING
1–3 Business Days
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing may include payment verification, order review, product preparation, protective packaging, and preparation for carrier handoff.
Weekends and public holidays are not counted as business days. During periods of unusually high order volume or holidays, processing may require additional time.
IMPORTANT
Processing Time And Delivery Time Are Separate
Estimated shipping transit time begins after an order has been processed and dispatched. The 1–3 business day processing period is not included in the estimated carrier transit time shown below.
03 · ESTIMATED DELIVERY TIME
Delivery After Dispatch
Estimated transit time after dispatch.
Estimated transit time after dispatch.
Delivery estimates are not guaranteed delivery dates. Carrier congestion, weather, transportation interruptions, remote destinations, public holidays, and other circumstances may affect actual delivery time.
04 · U.S. SHIPPING OPTIONS & FEES
Shipping Rates At Checkout
The applicable shipping option and final shipping charge are displayed during checkout before payment is completed.
05 · FULFILLMENT
Where Orders May Be Fulfilled
Orders may be fulfilled from our own or partner facilities depending on inventory availability, product location, fulfillment capacity, and the delivery destination. The fulfillment or dispatch location may differ from the registered business address of Sichuan Batang Trade Co., Ltd.
06 · ORDER TRACKING
Follow Your Shipment
Once your order has shipped, available shipping confirmation and tracking information will be sent to the email address provided during checkout.
Tracking information may require some time after dispatch before the carrier records the first scan or tracking update.
07 · DELAYED SHIPMENTS
Tracking Has Not Updated?
If your tracking information has not been updated for an extended period, or your order is significantly beyond the estimated delivery period, contact Nianuare Customer Care at service@nianuare.com.
Please provide your order number and available tracking details. We will review the available shipment information and, where appropriate, work with the carrier or fulfillment provider to assist with the delivery issue.
08 · LOST OR MISSING PACKAGES
If Your Package Appears To Be Lost
If tracking indicates that a package may be lost or delivery information has stopped updating for an extended period, contact Customer Care with your order number and tracking information.
We will review the available information and assist with an appropriate next step. We do not automatically reject a delivery claim solely because a carrier tracking page displays a particular status.
09 · TRACKING SHOWS DELIVERED
Cannot Locate Your Package?
If tracking shows a package as delivered but you cannot locate it, please check the delivery area, household members, reception or mail areas, and nearby safe locations where appropriate.
If the package still cannot be located, contact service@nianuare.com with your order number and tracking details so the matter can be reviewed.
10 · DAMAGED DELIVERY
Item Arrived Damaged?
If your order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, contact Customer Care with your order number, a description of the issue, and clear photos or videos where relevant. We will review the issue and provide an appropriate solution in accordance with the Return & Refund Policy.
11 · SHIPPING ADDRESS
Review Your Delivery Information
Customers are responsible for providing an accurate recipient name, delivery address, apartment or unit number where applicable, postal code, telephone number, and other information required for delivery.
If you notice an address error after placing your order, contact Customer Care as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed once fulfillment or shipping processing has begun.
12 · DELIVERY RESTRICTIONS
Locations We Cannot Currently Deliver To
We cannot complete delivery to an address that is not supported by our checkout system, available carriers, or fulfillment network.
If no shipping method is available after you enter your complete delivery address during checkout, we are currently unable to ship that order to the entered destination.
180 DAYS FREE RETURN
Returns Are Handled Separately
The shipping options shown above include the Nianuare 180 Days free return program. Return eligibility, authorization, return shipping, refund procedures, and the applicable return address are described in the Nianuare Return & Refund Policy.
OFFICIAL BUSINESS INFORMATION
Sichuan Batang Trade Co., Ltd.
Nianuare is owned and operated by Sichuan Batang Trade Co., Ltd.
NIANUARE CUSTOMER CARE
Need Shipping Assistance?
Contact Customer Care for shipping questions, tracking assistance, delayed or missing packages, delivery issues, or address concerns. Please include your order number when contacting us about an existing shipment.