FAQ
CUSTOMER HELP
Frequently Asked Questions
Find answers about Nianuare products, orders, payments, shipping, tracking, returns, refunds, cancellations, and Customer Care.
PRODUCTS
About Our Kitchen Textiles
Nianuare focuses on heat-resistant kitchen textiles, including oven mitts, pot holders, and related kitchen textile products designed for everyday cooking, baking, serving, and home kitchen use.
Please review the applicable product page for available information about dimensions, materials, intended use, design details, care guidance, and other relevant product specifications.
Product characteristics and care requirements may vary. Please follow the use, care, handling, and safety information provided for the specific product you purchased.
ORDERS
Order Information
After an order is successfully submitted, available order confirmation information will be sent using the contact details provided during checkout.
For an existing purchase, please include your order number, the email address used for the order, and a clear description of your question or issue.
If you need to request an order change or cancellation, contact service@nianuare.com as soon as possible. We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once fulfillment, packaging, or shipment processing has begun.
PAYMENTS
Payment Questions
Available payment methods are displayed during checkout. Payment options may vary depending on your location, currency, device, order details, and payment-provider availability.
Review the billing and payment information entered during checkout. A payment may also be declined because of restrictions, authorization requirements, transaction limits, security checks, or other conditions applied by the applicable payment provider.
SHIPPING
Processing, Delivery & Shipping Costs
Orders are typically processed within 1–3 business days after payment is confirmed. Processing time is separate from shipping transit time.
Express Shipping: estimated 3–7 business days after dispatch.
Standard / Free Shipping: estimated 7–12 business days after dispatch.
Delivery times are estimates rather than guaranteed delivery dates. Carrier congestion, weather, transportation interruptions, public holidays, remote destinations, and other circumstances may affect actual delivery.
TRACKING & DELIVERY ISSUES
Tracking Your Order
Once your order has shipped, available shipping confirmation and tracking information will be sent to the email address provided during checkout. Tracking may require some time after dispatch before the first carrier update appears.
If tracking has not updated for an extended period or your order is significantly beyond the estimated delivery period, contact service@nianuare.com with your order number and tracking details.
Check the delivery area, household members, reception or mail areas, and nearby safe locations where appropriate. If the package still cannot be located, contact Customer Care with your order number and tracking information so the available delivery information can be reviewed.
RETURNS
180-Day Free Returns
Eligible products may be returned within 180 calendar days after confirmed delivery. A return request must be submitted within the applicable return period.
Contact service@nianuare.com before sending an item back. Include your order number, the item you wish to return, the reason for the return, and photos or videos where relevant. Customer Care will review the request and provide the applicable return authorization and instructions.
Eligible approved returns under the Nianuare 180-Day Free Return program qualify for free return shipping when the return method provided or authorized by Customer Care is used.
Contact Customer Care with your order number, a description of the issue, and clear photos or videos where relevant. If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.
RETURN ADDRESS
Where Do I Send An Approved Return?
The registered business address of Sichuan Batang Trade Co., Ltd. is also the designated return address for approved Nianuare returns.
No. 1-11, 1st Floor, Building 4, Zhixifang, Xihu Road, Chicheng Town, Pengxi County, Suining City, Sichuan Province
Please obtain return authorization and the applicable instructions before shipping so the return can be correctly identified and processed.
REFUNDS
Refund Processing
When a returned product is required, approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
After Nianuare issues a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
OFFICIAL BUSINESS INFORMATION
Sichuan Batang Trade Co., Ltd.
Nianuare is owned and operated by Sichuan Batang Trade Co., Ltd.
NIANUARE CUSTOMER CARE
Still Need Help?
Contact us for product questions, order assistance, payment support, shipping, tracking, returns, refunds, damaged or incorrect items, or website support. Please include your order number when your question relates to an existing purchase.