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CUSTOMER CARE
Contact Nianuare
Questions about our heat-resistant kitchen textiles, your order, shipping, returns, refunds, or your shopping experience? Our Customer Care team is here to help.
GET IN TOUCH
Official Customer Support
For product questions, orders, payments, shipping, tracking, returns, refunds, and general Customer Care.
Please have your order number available when contacting us about an existing purchase.
HOW WE CAN HELP
Support Throughout Your Order
ORDER SUPPORT
Have Your Order Number Ready
When contacting us about an existing purchase, providing the following information can help us identify your order and review your request:
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Tell Us What Happened
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact Customer Care and provide your order number, a description of the issue, and clear photos or videos where relevant.
After reviewing the issue, we will provide an appropriate replacement, refund, or return solution in accordance with the applicable Return & Refund Policy. Where the issue results from an incorrect, defective, or damaged item supplied to you, the approved solution will be provided without additional return cost to you.
RETURNS & RETURN ADDRESS
Contact Us Before Returning An Item
Please contact service@nianuare.com before sending an item back. Customer Care will review the applicable return request and provide the relevant return authorization and instructions.
No. 1-11, 1st Floor, Building 4, Zhixifang, Xihu Road, Chicheng Town, Pengxi County, Suining City, Sichuan Province
This registered business address is also the designated return address for approved Nianuare returns. Please obtain the applicable return authorization and instructions before shipment so that your return can be correctly identified and processed.
WEBSITE SUPPORT
Need Help Using nianuare.com?
If you experience a problem while browsing the website, reviewing product information, completing checkout, or accessing order-related information, contact Customer Care with a description of the issue. Screenshots may be helpful where relevant.
OFFICIAL BUSINESS INFORMATION
Sichuan Batang Trade Co., Ltd.
Nianuare is owned and operated by Sichuan Batang Trade Co., Ltd. The company is responsible for Nianuare brand operations, online store management, product sales, order administration, Customer Care, shipping coordination, returns, refunds, and related website services.
NIANUARE CUSTOMER CARE
Questions Or Support?
Contact us for product questions, order assistance, payment support, shipping, tracking, returns, refunds, damaged or incorrect items, or website support. Please include your order number when your question relates to an existing purchase.