Return and refund policy
RETURNS & REFUNDS
Return & Refund Policy
We want your Nianuare purchase to be handled clearly and fairly. This policy explains our 180-day return window, return eligibility, free approved return shipping, damaged or incorrect items, return procedures, and refunds.
RETURN POLICY AT A GLANCE
01 · RETURN WINDOW
180-Day Free Return Policy
Eligible Nianuare products may be returned within 180 calendar days after confirmed delivery.
A return request must be submitted within the applicable return period. Please contact Customer Care before sending any item back so that the request can be reviewed and the applicable return instructions can be provided.
02 · RETURN ELIGIBILITY
Conditions For An Eligible Return
For preference-based returns, products should generally be unused, unwashed, undamaged, and in their original condition with the original packaging where reasonably possible.
03 · HOW TO REQUEST A RETURN
Contact Customer Care First
To request a return, contact service@nianuare.com before sending the product back.
Please provide:
• Your order number
• The item you wish to return
• The reason for the return
• Photos or videos where relevant to the request
Customer Care will review the request and provide the applicable return authorization and shipping instructions.
04 · RETURN ADDRESS
Registered Business & Designated Return Address
No. 1-11, 1st Floor, Building 4, Zhixifang, Xihu Road, Chicheng Town, Pengxi County, Suining City, Sichuan Province
This address is both the registered business address of Sichuan Batang Trade Co., Ltd. and the designated return address for approved Nianuare returns.
Please obtain return authorization before shipment so that your return can be correctly identified and processed.
05 · RETURN SHIPPING COST
Free Approved Returns
Eligible approved returns under the Nianuare 180-Day Free Return program qualify for free return shipping when the customer uses the return method provided or authorized by Customer Care.
Please use the authorized return method. Return shipping expenses created through an unapproved or independently arranged shipping method may not be reimbursed.
PREFERENCE-BASED RETURN
Changed Your Mind?
Eligible preference-based returns may be requested within 180 calendar days after delivery. Once the return is approved, use the free return method provided or authorized by Nianuare.
DAMAGED / DEFECTIVE / INCORRECT
Merchant-Side Issue
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.
06 · DAMAGED OR INCORRECT ITEMS
Contact Us If There Is A Problem
If your oven mitts, pot holders, or other Nianuare products arrive damaged, defective, incomplete, incorrect, or materially different from the description, contact service@nianuare.com.
Include your order number, a clear explanation of the issue, and clear photos or videos where relevant. We will review the request and provide an appropriate solution without additional approved return cost to you.
07 · REFUND PROCESS
How Refunds Are Issued
When a returned product is required, the return will be reviewed after it is received. Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
If a return shipment is not required for an approved damaged, defective, incorrect, or other eligible claim, the refund will be initiated after the applicable claim has been reviewed and approved.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
08 · ORIGINAL SHIPPING CHARGES
Shipping Options For U.S. Orders
For preference-based returns, any original shipping charge paid for Standard or Express Shipping is not automatically refundable unless required by applicable law. If the return results from a damaged, defective, incorrect, incomplete, or materially different item, we will provide an appropriate solution without additional cost to you.
09 · EXCHANGES
Replacement Or Exchange Requests
If you need a different product or replacement, contact Customer Care before returning the original item. Availability of a replacement or exchange depends on product availability and the circumstances of the request. Where appropriate, Customer Care may provide a replacement, refund, or return solution.
10 · ORDER CHANGES & CANCELLATIONS
Contact Us As Soon As Possible
If you need to change or cancel an order, contact service@nianuare.com as soon as possible. We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after fulfillment, packaging, or shipment processing has begun.
OFFICIAL BUSINESS INFORMATION
Sichuan Batang Trade Co., Ltd.
Nianuare is owned and operated by Sichuan Batang Trade Co., Ltd.
NIANUARE CUSTOMER CARE
Need Return Or Refund Assistance?
Contact Customer Care before returning an item. Please include your order number, the item involved, your reason for contacting us, and relevant photos or videos where appropriate.